Each employee in a company or an organization has customers, whether we realize it or not. The customer may be an internal one such as a fellow employee in a different department within the company or an external one such as the buyer of a product. In either case, customer service skills provided by this course are necessary so that we can serve our customers better and improve ourselves in the process.
Course Content
Customer Service Skills – Course Objectives
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Customer Service Skills – Part 1: Who We Are? What We Do?
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Customer Service Skills – Part 2: Establishing Your Attitude
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Customer Service Skills – Part 3: Identifying And Addressing Their Needs
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Customer Service Skills – Part 4: Generating Return Business
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Customer Service Skills – Part 5: In-person Customer Service
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Customer Service Skills – Part 6: Giving Customer Service Over The Phone
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Customer Service Skills – Part 7: Providing Electronic Customer Service
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Customer Service Skills – Part 8: Recovering Difficult Customers
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Customer Service Skills – Part 9: Understanding When To Escalate
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Customer Service Skills – QUIZ
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