This course introduces learners to the principles and practices of non-violent communication (NVC)—a powerful method for expressing oneself honestly and listening with empathy. It is designed for new graduates, workers, and employees who want to improve their communication, especially in emotionally charged or conflict-prone situations. 

In professional and personal life, misunderstandings, frustrations, and anger can easily arise when emotions aren’t expressed constructively. Non-violent communication offers a framework for handling these moments without blame, criticism, or defensiveness. It empowers individuals to communicate with clarity, compassion, and respect—leading to more productive collaboration and stronger workplace relationships. 

During this lesson, you will learn:

• Understand the key concepts behind non-violent communication (NVC) 
• Explore the four-step NVC process: observation, feeling, need, and request 
• Learn techniques for expressing anger in healthy and respectful ways 
• Apply NVC methods in workplace conversations, conflict resolution, and team communication 

After learning this course, you will be able to: 

• Define non-violent communication and explain its core principles 
• Apply the four-step process to express needs and emotions clearly 
• Respond to conflict and anger with empathy rather than aggression 
• Use NVC to create a more positive, respectful work environment 
• Strengthen collaboration and understanding through compassionate dialogue 

Version available: Vietnamese