This course helps learners master the essential yet often overlooked skill of effective listening. Aimed at new graduates, workers, and employees, it provides a comprehensive understanding of how to listen actively and empathetically in personal and professional settings. 

Listening is more than just hearing words—it’s the foundation of effective communication, trust-building, and problem-solving. Poor listening can lead to misunderstandings, missed opportunities, and weakened relationships at work. Learning how to listen attentively, process meaning, and respond appropriately helps professionals build rapport, resolve conflicts, and collaborate more successfully. 

Across three engaging lessons, you’ll: 

• Discover different types of listening and when to use them 
• Understand the common barriers that prevent effective listening 
• Learn and apply active listening techniques 
• Explore the connection between listening and understanding 
• Test and assess your current listening ability through a practical challenge 

After learning this course, you will be able to: 

• Identify and apply various types of effective listening 
• Recognize and overcome personal and environmental listening barriers 
• Practice active listening to improve mutual understanding and feedback quality 
• Connect listening with comprehension to respond appropriately in conversations 
• Evaluate and improve your listening ability using self-assessment tools 

Version available: Vietnamese