This course equips learners with essential skills to give and receive feedback effectively in a professional environment. Designed for new graduates, workers, and employees, the course focuses on helping individuals navigate feedback conversations with clarity, confidence, and respect—whether providing input or responding in real time. 

Feedback is a vital part of learning, collaboration, and workplace improvement. However, when given poorly or received defensively, feedback can lead to frustration, conflict, and missed opportunities. Being able to offer and respond to feedback effectively enhances performance, builds trust, and encourages open communication—traits highly valued by employers. 

Over three structured lessons, learners will: 

• Understand the meaning, types, timing, and methods of feedback 
• Learn techniques to deliver constructive feedback that promotes growth 
• Recognize the characteristics of effective vs. ineffective feedback 
• Develop the ability to receive feedback with professionalism and emotional control 
• Practice quick response techniques to handle feedback or questions on the spot 

After learning this course, you will be able to: 

• Explain the purpose and different types of feedback 
• Apply appropriate techniques to give feedback clearly and constructively 
• Choose the right time, place, and method for giving feedback 
• Receive feedback openly and use it for professional development 
• Respond quickly and effectively in feedback-related conversations or situations 

Version available: Vietnamese